All user accounts are set up and managed by the Venn support team.


New Users:

If you have a new member of staff that requires access to the platform, please submit a request to our support team with the following information:
  • First and Last name of the new user
  • Email address of the new user
  • The access level for the new user: CMS, Media Hub, Recruitment.
Following receipt of this information a new user will be created within 1 business day.

Existing User Modification:

If you have a user who needs to change their email address or name, please submit a request to our support team with the following information:
  • The old and new details of the user if applicable
  • The additional access level for the user if applicable i.e. CMS, Media Hub, Recruitment.
For access changes, any user who requires additional access must request it via a secondary party who already holds the requested access level. You are not able to request an update to your own access.

Deleting Users:

In the event that a user leaves your business or no longer requires access to the platform, we request a formal notification that the user no longer requires access to the platform along with their full name and email address.